Sometimes not everything goes to plan, even in the world of debt advice and insolvency. We insist on a clear, open and honest complaints procedure that is here to help you in the unlikely event of a negative experience.
If you have a complaint, this must be put in writing and addressed to the Licensed Insolvency Practitioner directly either by letter or preferably by email to the following:
Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London, E14 9SR
Or the Insolvency Practitioner’s own regulatory body via the Insolvency Service Complaints Gateway at http://www.bis.gov.uk/insolvency/contact-us/IP-Complaints-Gateway .
The Insolvency Practitioners Association,
4-10 Heneage Lane,
Institute of Chartered Accountants in England and Wales ("ICAEW")
One Moorgate Place,
In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurers are administered by Kingsbridge Risk Solutions Limited of First Floor Office, Charleston house, 12 Rumford Place, Liverpool, L3 9DG. The territorial coverage is worldwide excluding United States of America or Canada.
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