Privacy Notice

The following information is provided to comply with the requirements of the General Data Protection Regulations.

This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights.  It applies to personal data provided to us, both by individuals themselves or by others.  We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.

Identity and contact details of the controller and where applicable, the controller’s representative and the data protection officer

Where an insolvency practitioner of Jones Giles & Clay Ltd, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ is not appointed as office holder, the data controller is either the company/individual on whose instructions Jones Giles & Clay Ltd is acting or it is Jones Giles & Clay Ltd, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ who can be contacted on 029 2035 1490 or at

Where an insolvency practitioner of Jones Giles & Clay Ltd is appointed as office holder and the data processing is carried out as part of their statutory duties, the office holder(s) is/are the data controllers.  The insolvency practitioner(s) can be contacted at Jones Giles & Clay Ltd, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ on 029 2035 1490 or at

How we use your personal information

The purpose for which personal information is processed may include any or all of the following:
• to deliver services and meet legal responsibilities
• to verify identity where this is required
• to communication by post, email or telephone
• to understand needs and how they may be met
• to maintain records
• to process financial transactions
• to prevent and detect crime, fraud or corruption
• to defend or take legal actions related to the above (if necessary)

Lawful basis for the processing

IWe rely on one or more of the following processing conditions:

• to perform our contractual obligations to you
• to satisfy any legal and regulatory obligations to which we are subject
• in our legitimate interests in the effective delivery of information and services to you and in the lawful operation of our business
• with your consent where no other condition for processing is available

What personal information we hold

The categories are: contact details, financial information and location.  In rare cases, we may hold some special category data, e.g. trade union membership or information about individuals’ health, which will be necessary to administer the insolvency process in line with our legal obligations.

With whom we share our data

We may use third parties located in other countries to help us run our business.  As a result, personal data may be transferred outside the countries where we and our clients are located.  This includes countries outside the EU and countries that do not have laws that provide specific protection for personal data.  We have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data outside the EU are done lawfully.  Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the EU requirements for the transfer of personal data outside the EU. 

Personal data held by us may be transferred to:

Other offices

Details of our other office locations are available at We may share personal data with other offices where necessary for administrative purposes and to provide professional services to our clients.

Third party organisations that provide applications/functionality, data processing or IT services to us

We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems.  For example, providers of information technology, cloud based software as a service providers, website hosting and management, data analysis, data back-up, security and storage services.  Our server powering and facilitating our IT infrastructure is located in a secure data centre in the UK and personal data may be stored at that centre.

Third party organisations that otherwise assist us in providing goods, services or information

Auditors and other professional advisers

Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights.  We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

How long we retain your personal information

We retain personal data for as long as is necessary to achieve the purpose listed above and for any other permissible related purpose.  For example, we retain most records until the time limit for claims arising from the activities has expired or otherwise to comply with statutory or regulatory requirements regarding the retention of such records. 

Your rights

The GDPR provides the following rights for individuals:

Right to inform
This privacy notice meets our requirement to inform you of our processing of your data.

Access to personal data
You have a right of access to personal data held by us as a data controller.  This right may be exercised by contacting us at Jones Giles & Clay Ltd, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ or at  We will aim to respond to any requests for information promptly, and in any event within one month.

Amendment of personal data
To update personal data submitted to us, you may contact us at Jones Giles & Clay Ltd, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ or at  We will aim to respond to any requests for information promptly, and in any event within one month.

Rights that do not apply in these particular circumstances

Not all of the rights under the GDPR are available as one of the reasons we are holding your data is on the basis of it being a legal obligation and the rights to erasure, data portability and to object do not apply.

Right to withdraw consent

The data received was not based upon obtaining consent and therefore the right to withdraw consent does not apply.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on our website.  Paper copies of the privacy statement may also be obtained by writing to us at Jones Giles & Clay Ltd, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ.

This privacy statement was last updated on 1 June 2018


Should you want to complain about our use of personal data, please contact us at Jones Giles & Clay Ltd, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ.

You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) (the UK data protection regulator).  For further information on your rights and how to complain to the ICO, please refer to the ICO website at

Who provided the personal data

The personal data we have used to contact you was provided by the company/individual (or persons acting on their behalf) on whose instructions we are acting or in relation to which our insolvency practitioner has been appointed.  We also access information from the Registrar of Companies and other similar public-access data providers.

How to get help

Call us now on 029 2035 1490 or fill in our online enquiry form. We will discuss your situation with you ensuring that we fully understand your circumstances and what is important to you; we will then discuss your options with you and advise on the most suitable debt solution.

Advice Line: 029 2035 1490

Why Choose us?

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